Customer Lifecycle Specialist

Are you a dreamer with a fast-paced attitude? Then we are looking for YOU!

This position will be responsible for the implementation of the customer life-cycle strategy that will drive profit maximisation by effective communication to our customers. In our customer-centric and data-led eCommerce team, this role will deliver and analyse multichannel campaigns (mobile, email, SMS, etc) across international markets.


A day in a life…

  • Build campaign plan for the Sites (desktop & mobile) and Apps (iOS & Android users
  • Monitor campaign performance and collaborate with other product teams on improvements
  • Reporting on competitor analysis including communication cadence, messaging and customer flows
  • Write and design email campaigns as needed in collaboration with product owners and design team
  • Lead email and SMS testing and UAT processes to ensure communications are error-free
  • Pioneering the deployment of complex new campaign journeys and enabling other team members to rebuild the setup.
  • Proactively suggesting and setting up AB tests to constantly improve campaign relevant KPIs.
  • Lead email and customer life-cycle strategies, managing email marketing calendar in partnership with our eCommerce team; driving revenue growth through rigorous testing, advanced customer segmentation, and continuous optimisation


We are looking for…

  • At least 2 years experience in content marketing or communications or worked in the same position
  • Strong experience in customer journeys and customer life-cycle 
  • Strong experience in dynamic contents and personalisation in email platforms
  • Willing to take initiative, proactive in improving existing programs and processes
  • Tech savvy with A/B testing, personalisation and segmentation experience in B2C e-commerce setting
  • Proficient in HTML & SQL coding is a PLUS!
  • Experience with marketing analytics and analytics tools such as Power BI, Tableau, Google Analytics, Excel, and relational databases.
  • Knowledgeable in email/SMS marketing automation platforms (Aweber, getresponse, sendinblue hubspot, user.com)


What’s in it for you?

  • Sports and wellness allowance
  • Weekly lunches/food vouchers
  • Holiday flight compensation
  • Annual health check up
  • Trainings & courses for your career growth
  • Opportunity to work in a startup culture
  • Pet friendly work environment

Do you have what it takes for be Ecartic’s Customer Lifecycle Specialist? Apply below.

    My name is. I am interested in the job position. Please contact me ator give me a call at.



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