Customer Lifecycle Specialist

Are you a dreamer with a fast-paced attitude? Then we are looking for YOU!

This position will be responsible for the implementation of the customer life-cycle strategy that will drive profit maximisation by effective communication to our customers. In our customer-centric and data-led eCommerce team, this role will deliver and analyse multichannel campaigns (mobile, email, SMS, etc) across international markets.

A day in a life…

  • Build campaign plan for the Sites (desktop & mobile) and Apps (iOS & Android users
  • Monitor campaign performance and collaborate with other product teams on improvements
  • Reporting on competitor analysis including communication cadence, messaging and customer flows
  • Write and design email campaigns as needed in collaboration with product owners and design team
  • Lead email and SMS testing and UAT processes to ensure communications are error-free
  • Pioneering the deployment of complex new campaign journeys and enabling other team members to rebuild the setup.
  • Proactively suggesting and setting up AB tests to constantly improve campaign relevant KPIs.
  • Lead email and customer life-cycle strategies, managing email marketing calendar in partnership with our eCommerce team; driving revenue growth through rigorous testing, advanced customer segmentation, and continuous optimisation

We are looking for…

  • At least 2 years experience in content marketing or communications or worked in the same position
  • Strong experience in customer journeys and customer life-cycle 
  • Strong experience in dynamic contents and personalisation in email platforms
  • Willing to take initiative, proactive in improving existing programs and processes
  • Tech savvy with A/B testing, personalisation and segmentation experience in B2C e-commerce setting
  • Proficient in HTML & SQL coding is a PLUS!
  • Experience with marketing analytics and analytics tools such as Power BI, Tableau, Google Analytics, Excel, and relational databases.
  • Knowledgeable in email/SMS marketing automation platforms (Aweber, getresponse, sendinblue hubspot,

What’s in it for you?

  • Sports and wellness allowance
  • Weekly lunches/food vouchers
  • Holiday flight compensation
  • Annual health check up
  • Trainings & courses for your career growth
  • Opportunity to work in a startup culture
  • Pet friendly work environment

Do you have what it takes for be Ecartic’s Customer Lifecycle Specialist? Apply below.

    My name is. I am interested in the job position. Please contact me ator give me a call at.

    Cover letter:

    Upload your CV/Resume

    Privacy Preferences

    When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

    For performance and security reasons we use Cloudflare
    Click to enable/disable Google Analytics tracking code.
    Click to enable/disable Google Fonts.
    Click to enable/disable Google Maps.
    Click to enable/disable video embeds.
    Our website uses cookies, mainly from 3rd party services. By continuing visiting you agree to our mild cookie storage.